What kind of information we ask for and why.
Inquiries. If you request information from SMARTBOX, or wish to share an experience you had at one of our stores, we'll ask for personal information such as your name, address, and email address and any other information you may wish to share, so that we can best respond to your comments.
Promotional Events. If you choose to take part in a promotional event, we'll ask for any information necessary to the administration of the event such as your name, email address, and shipping address. We may, on occasion, co-sponsor promotions with third parties. We will notify you at the time of collection if third parties will obtain your personal information.
Surveys. From time-to-time we may post surveys on our Site. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with Smartbox products and services) and customer feedback. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on smartboxusa.com.
Aggregate Information. We collect Aggregate Information about you and your use of our Web site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Web site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Web site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.
We also use third-party software that tracks traffic directed to smartboxusa.com from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase.
This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this policy.
Unless we hear from you otherwise, we may email you occasional updates about new additions to this site as well as special offers you can take advantage of. If at any time you decide you'd rather not receive this type of information, just visit your account profile to choose not to receive such information.
We won't give any of your personal information to anyone outside of SMARTBOX other than our agents who may need, for example, to fulfill your order, respond to your requests or inquiries, or help us improve our products or website. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions.
SMARTBOX reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Information collected through our Web site is considered a trade secret of SMARTBOX. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
How we protect your credit card and other personal information.
When you input your credit card number and other personal information, we use a sophisticated software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information once we have received it.
Like many other web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that we place in your computer's browser to store your preferences. Cookies are not themselves personally identifiable, but may be linked to personal information that you provide to us through your interaction at our site.
If you have any questions regarding our privacy practices, you can telephone us at 1-87-SMARTBOX, fill out our contact form online, or you can write to us at SMARTBOX Customer Service, 2100 Dabney Road, Richmond, VA 23230.